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Customer Service

In order to buy a handgun you must be 21 years of age, for long gun purchases you must be 18 years of age.  According to Federal law all firearms must be shipped to the holder of a current holder of a Federal Firearms License (FFL). Therefore we are unable to ship directly to customers but we are able to ship to a Local FFL holder.

At Tin Star Shooting Range, we are committed to your complete satisfaction with your orders. If you are not completely satisfied with your purchase, you may exchange or return the item within 15 days. The item must be returned in original condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit. After 15 days, please contact the manufacturer directly. If you receive a damaged or defective item, contact a Customer Service Specialist within 15 days of delivery. Please supply the Specialist with the order number and item number from your original confirmation e-mail. We will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item due to shipping. To return merchandise, please contact Tin Star Shooting Range. We do not ship internationally.

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Manufacturer's Warranties
Items that are sold on come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.

To make you shopping experience as convenient as possible, we accept MasterCard,VISA, American Express, and Discover.

We ship via UPS on longguns and USPS on Handguns. There are several options available with each carrier. Use the online shipping calculator to determine estimated shipping costs. All orders are subject to additional costs dependant on actual freight charges. Oversized items are subject to additional freight charges. These charges will be determined at time of shipping. We make every effort to stock a full supply of the most popular products.